Achieve

• Partner and aid the Store Manager in the development of monthly and annual Team Goals.
• Maintain a strong knowledge of local market opportunities and de elopment of a proactive and effective customer development strategy to drive new customer acquisition.
• Partner and aid the Store Manager with in-store Consumer, Trade, and Community events, along with all forms of Media and Marketing.

Maintain

• “Best in Class” customer service, providing a gracious and Branded experience to all customers.
• The execution of client development strategies, ensuring consistent collection and updating of client information in our CRM data base Cin7.
• A strong and consistent team atmosphere by assisting colleagues’ customers in their absence
• The Sales Reporting Process: including daily, weekly, and monthly review of results with the Sales team and StoreManger
• Provide partnership and mentoring to the sales staff on strategies to help close perspective quotes, customer follow up,
• Continuous communication with Logistic and Administrative teams to assure the proper functioning of the different processes that affect sales and customer satisfaction.
• Monthly meetings with the company’s directive to report and align objectives for the team and the Store.

Achieve

• A satisfactory score on the Continued Improvement Checklists that are conducted Quarterly in partnership with the Store Manager.
• A satisfactory score on all internal audits conducted bi-annually, and complete an annual Cycle Count of all displays, andon hand inventory, by year end, in partnership with Store Manager.

Maintain

• Standards for all creative products in store that includes literature, signage, price tags, and general overall décor.
• Customer quotes, sales orders, purchase orders, returns, open invoices, and related paperwork, with high level of urgency.
• Ongoing feedback to the Store Manager on all suggested ideas for store improvement, product development, and client services, internal and external.
• Operational efficiencies, assisting the Store Manager in all reporting processes, daily weekly, monthly, and annualreports.
• Ensure Office support structure is maintained, including supplies and equipment are ordered in timely manner, and all equipment is repaired and fully functioning.

Achieve

• Build and maintain a strong network of talent within the industry and amongst like industry professionals.
• Maintain a “Best in Class” Customer experience, for all internal and external customers.
• Be the Kohler Signature Store “Brand Ambassador”, leading by example, and setting the stage for superior sales and service results.
• Continuous knowledge improvement in the golden circle of what, how, why of each of the brands we carry.

Maintain

• Monthly, bi-annual, and annual performance review meetings with designated members of sales team, in order to identify and leverage strengths, and to close any identified skill gaps through appropriate coaching and/or training.
• Monthly one on one meeting with Store Manager, reviewing staff performance results, developing strategies and individual development plans, to ensure performance metrics are met and or exceeded.
• Communicate the client development strategy, and the related individual objectives, promotions, and event strategies, to each sales team member.
• Interactive discussions and role playing with all sales team members, providing the opportunity to practice and solidify new and refreshed skills.
• Participation in Monthly / Quarterly Team Meetings. Point of discussion to be designated by Store Manager.
• Sales and Product Training: schedule weekly and monthly Vendor and Manufacturer trainings for all products provided at the Kohler Signature Store.